Privacy and Cookie Policy

Manor Equine Vets Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

This Privacy and Cookies Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or otherwise engage with us.

1. Who We Are

Data Controller:
Manor Equine Vets Ltd
39 Magherascouse Road,
Ballygowan, BT23 5RU
Email: manorequinevets@gmail.com
Phone: +44 7484 840606

2. What Personal Data We Collect

We may collect and process the following information:

• Contact details: name, phone number, email address
• Appointment details: location, preferred times, service requirements
• Animal information: name, age, breed, health history
• Communication history: records of emails, calls, and messages
• Website data: IP address, browser type, pages visited, cookie preferences

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

• Consent: for marketing communications (where required)
• Contractual necessity: to provide veterinary services you request
• Legal obligation: to meet regulatory and tax requirements
• Legitimate interests: to manage our practice and respond to enquiries

4. How We Use Your Information

We use your information to:

• Schedule appointments and provide veterinary services
• Respond to your enquiries
• Maintain patient and client records
• Send reminders, service updates, or newsletters (if you opt in)
• Improve our website and services
• Comply with legal obligations

5. Sharing Your Data

We will never sell your data. We may share your information with:

• External veterinary referral centres (with your consent)
• IT and website service providers (under contract)
• Regulatory authorities or insurers where required by law

All third-party service providers are required to handle your data securely and in compliance with the UK GDPR.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, tax, or reporting requirements.

For veterinary records, this may be up to 7 years after your last interaction with the practice.

7. Your Data Protection Rights

Under UK GDPR, you have rights including:

• Access – to request a copy of the personal data we hold
• Rectification – to correct inaccurate or incomplete data
• Erasure – to request deletion of your data (where applicable)
• Restriction – to limit how we process your data
• Objection – to processing where we rely on legitimate interests
• Data portability – to receive your data in a structured format
• Withdraw consent – at any time for processing based on consent

To exercise any of these rights, please email manorequinevets@gmail.com.

8. Cookies Policy

Our website uses cookies to provide a better browsing experience and analyse traffic.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences and collect anonymous data.

Types of cookies we use:

• Strictly Necessary Cookies: essential for website functionality
• Analytics Cookies: to track website usage (e.g. Google Analytics)
• Functionality Cookies: to remember your settings

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored
• Delete cookies
• Block cookies from specific sites
• Disable all cookies

Please note that blocking cookies may affect website performance.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data, including secure storage and access controls. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this policy occasionally. The latest version will always be posted on this page. If the changes are significant, we will notify you where appropriate.

12. Contact and Complaints

If you have any concerns or questions about this policy or how we use your data, please contact:

Manor Equine Vets Ltd
39 Magherascouse Road
Ballygowan, BT23 5RU
Email: manorequinevets@gmail.com
Phone: +44 7484 840606

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.